Complaints Procedure

At Soft Play City, we are committed to delivering exceptional customer service, professionalism, and maintaining the highest standards of cleanliness with our toys and equipment.

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If, for any reason, our service or standards fall short of your expectations, we would love to hear from you. We value your feedback on everything, from our venues and staff to the events we host.

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Should you have any concerns, please reach out to the local branch or the team member who delivered the service. You can find their contact details [here]. We’ll do our best to address and resolve any issues promptly.

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If you feel that your complaint hasn’t been fully resolved, please don’t hesitate to contact Orron Bush, Owner and Director of Soft Play City UK Ltd, at orron@softplaycityuk.com

 

We strive to respond to any complaints within 7 working days.