Question 1

What age is Soft Play City suitable from?

Accepted Answer

We recommend our events for actively mobile children and up - it’s very dependent on the child and their development but we often see little ones around 6 months+ actively engaging in soft play. We have dedicated under 2's area, where the equipment is smaller and more secure, allowing little ones the chance to crawl and climb in a more sturdy environment.
We have a range of larger, bigger soft play shapes to keep the older children at the sessions busy and engaged.

Question 2

Where can I find where you are each month?

Accepted Answer

We announce our upcoming dates including special events on our social media pages, as well as through our mailing list.

If you want to follow your most local branch on social media head to our Find Your City (https://www.littlecityuk.com/find-your-city)page and if you want to join our mailing list please go to littlecityuk.com and complete the information in the pop up box!

Question 3

I have booked a session but can’t find my booking/haven’t received a confirmation email

Accepted Answer

All bookings are confirmed via email. To check any bookings you’ve already made, please head to bookwhen.com/softplaycityuk - click the login button at the top right hand corner to view your bookings. All we need to know is your, and your child’s names to check you in on our register. If you did not received a confirmation email or can not log onto your account, please contact your local Soft Play City and they can check your log ins. Usually, it a simple spelling mistake on your email.

Question 4

I have booked a session but need to cancel

Accepted Answer

You can cancel your booking up to 24 hours before the event. As per our terms and conditions, we don’t offer refunds for customer cancellations.

If you can no longer attend the event you have booked, we may be able to transfer your booking to a future event but require 48 hours notice. Please contact your local Soft Play City for assistance.

Question 5

I can no longer attend with my child but my friend and her child can.

Accepted Answer

If you are unable to make your session at the last minute but you have a friend or family member that can, then they are most welcome to take your spot at the city. Please let you branch member know in advance so we know to look out for a different name when booking you in.

Question 6

My child is sick, can I still bring them to play?

Accepted Answer

Any child who is unwell or showing symptoms of chicken pox, sickness, diarrhoea, flu, COVID, hand foot and mouth, conjunctivitis or any other contagious virus or disease should not be brought to play in the City.

As per our terms and conditions we reserve the right to refuse entry to anyone who is visibly unwell. We have a duty of care to keep everyone as safe as possible. If you are unable to attend due to illness, please let us know asap and we will make every attempt to transfer your ticket to a future event.

Question 7

Can I bring my baby? Do they need a ticket?

Accepted Answer

Yes! Of course you can! Non-walking babies/babes in arms are free to come along with an older sibling. We ask that you aim to keep buggies/pushchairs away from the playing area to keep it safe for everyone and allowing lots of space for the children to play and run around in. If you can, please park buggies and pushchairs in the venue communal areas and use slings where possible. If you need a chair to feed baby, please let us know; we’d be more than happy to provide one for you.

Question 8

Can I bring snacks for my child to Soft Play City?

Accepted Answer

Yes, you are allowed to bring snacks for your child to Soft Play City. However, we kindly request that you adhere to a few guidelines to ensure the safety and comfort of all our patrons.

Please avoid bringing any items that contain common allergens such as peanuts or tree nuts to prevent potential allergic reactions.

We also ask that you confine eating to designated areas within the facility to help keep the play zones clean and safe for all children.

Question 9

Are the venues at Soft Play City accessible?

Accepted Answer

Most defiantly! At Soft Play City, we are committed to ensuring that everyone can experience the magic of playtime. Our venues are chosen to be fully accessible, with features that accommodate a wide range of needs. From easy parking to wide doorways, we have taken care to create an environment where all children and their families can enjoy a safe and fun experience. Additionally, your friendly branch member are always on hand to offer any assistance you may need.

Question 10

Why are there no chairs put out for the parents/carers at Soft Play City?

Accepted Answer

At Soft Play City, our focus is on creating a safe and engaging play environment where children can explore and have fun. To enhance the overall experience and ensure safety, we have designed the layout to maximize play space for children. By not placing chairs in the play area, we encourage parents and carers to remain actively engaged with their children, promoting both supervision and interaction.

Additionally, this setup reduces any potential obstacles that could pose a risk during play.

Rest assured, we can provide comfortable seating should a chair be required where parents and carers can relax while still keeping an eye on their little ones.

Some venues we hire will have access to a side room, where their may be seating laid out.

If you need a chair, your branch member will be more than happy to assist.

Question 11

Do you sell any drinks or snacks?

Accepted Answer

Absolutely! At Soft Play City, we understand that all that running, jumping, and playing can work up quite an appetite. That's why we offer a delightful selection of drinks and snacks for our guests.

Whether you're looking for refreshing beverages, healthy snack options, or even a little treat, we've got something for everyone.

We offer free squash and water for everyone and also there will be hot drinks available to purchase as well. Payment is via cash or card.

Some venues will have an onsite café where you may be able to purchase more luxuries drinks, snacks and also hot food. You will find details about such venues in the location details.

Question 12

Can I bring any extra adults?

Accepted Answer

Yes - extra adults are welcome to come along to play with your child(ren) - in some instances we might limit the additional adults in the room (this is for everyone's safety and comfort) - if you need to add on an extra adult to your existing booking, get in touch with your local branch who will be happy to help.

Question 13

My child is at school now, can they still play?

Accepted Answer

Typically, our sessions run during school term time, however we also put on special sessions in the holiday periods where we welcome older siblings up to age 8 in school holidays - all children playing in the City must be booked on to the session.

If you have an older teenager/child who won’t play (when they see the city they will want to be involved) but may sit quietly in the room then they do not need a child ticket but may need an ‘extra adult’ ticket. For more information, speak to your local branch member.

Question 14

Can I take photos while my children are playing at Soft Play City?

Accepted Answer

Yes, you are welcome to take photos of your children while they enjoy their time at Soft Play City. We understand that capturing those special moments is important for many parents. However, we ask that you respect the privacy of other families and avoid taking photos that include other children without their parents' permission.

If you plan to share your photos on social media, please feel free to tag your local Soft Play City branch and by using our official hashtag, #SoftPlayCityUkMagic.

Our friendly staff are always available to assist you if you have any questions about our photography policy. Remember, making lasting memories is what we strive for at Soft Play City!

Question 15

Does Soft Play City take photos during the session?

Accepted Answer

Yes, Soft Play City occasionally takes photos during play sessions to capture the fun and excitement of our Cities. These photos are often used for promotional purposes on our website and social media channels to showcase the magic of playtime that happens here.

However, we understand the importance of privacy and have a strict policy in place to ensure that no photos are taken without prior consent from the parents or guardians. Even though we ask for permissions at point of booking, we will still ask your permission verbally before taking any photos.

Question 16

I work in a school/nursery - how do we book a Soft Play City session?

Accepted Answer

At Soft Play City, we are delighted to welcome pre-school, early years and year one pupils from schools and nursery groups for fun and educational play sessions.

Booking a session is straightforward. Simply contact your local branch member, providing details such as the desired date and time, the number of children and staff attending, and any special requirements or specific areas of interest.

We will guide you through the process, confirm availability, and assist in coordinating your visit to ensure a safe and enjoyable experience for everyone. We also offer special group rates and can tailor the sessions to fit your educational goals and needs.

After all, soft play isn't just for littlies...

Question 17

Do you provide private party hires?

Accepted Answer

Oh yes, most defiantly. Our Soft Play City's are the perfect way to celebrate a party from 1 - 7 years. To find out more about our party hires pop to Party Hire | Soft Play City (https://www.softplaycityuk.com/party-hires)

FREQUENTLY ASKED QUESTIONS